We at City Education Group respect your privacy. We will handle your personal information in compliance with all relevant laws and regulations.
What personal information do we collect?
We collect personal information on students including their name, date of birth, contact details and matters directly relevant to their course. We also track academic progress. Some courses require City Education Group to record a student’s PPS number for registering results with examining bodies. Financial information may also be recorded to take payment.
Special categories of personal data
We may record some special categories of personal data. This we get directly from the student. We will treat this information as confidential and only disclose this to the relevant staff and other bodies as required.
City Education Group will not require students to provide information that is regarded as a special category of personal data under Article 9 of the General Data Protection Regulation. However, some students may volunteer this information. For example, students may advise us of health issues so that an accommodation can be provided regarding exams. Or dietary requirements for religious reasons.
Some of our courses require us to assist the student in gaining a Garda Vetting Certificate. We will retain these certificates for not longer than the student is on the relevant work placement. This information shall only be provided directly to the student.
We assist some students in gaining visas and in some cases we have an obligation to provide their attendance records to the Irish Naturalisation and Immigration Service. This is particularly relevant to Chapterhouse English Language students from outside the EU.
CCTV footage is captured and stored in some of our buildings. We will provide the Gardaí with this footage on their request if they advise us that they are investigating criminality, or we suspect criminality. Footage is typically kept for 30 days before it is automatically deleted.
You may at any time request that we stop contacting you with marketing information. We will of course do so.
We do not track you on our website for marketing, performance or profiling purposes.
Access, Rectification and Deletion
You have certain rights under GDPR to obtain a copy of the data we hold on you.
If you become aware of any inaccuracy in the personal data you have supplied to us or that we hold on you, please let us know and we will update our records accordingly.We will delete information we hold on you on request, except that which we must keep in accordance with the law or relevant regulations. We will periodically delete portions of your data as necessary. However, we may retain some of your details indefinitely, including basic details about you, the course you completed, and whether you passed. We do this as a service to you should you want a copy certificate issued later; or, at your request, to confirm to a potential employer that you successfully completed the course. Please email firstname.lastname@example.org with your request.
City Education Group take appropriate physical and security measures, including staff awareness training to maintain the security of personal data supplied to us and we review these measures regularly.
We partner and purchase our software and services from market leaders in their field, to further ensure the security of your data. As a result, some of your data may be stored on the cloud. However, we remain the controller of that data.